PARKSVILLE-QUALICUM BEACH REALTY
PROTECTING YOUR PRIVACY
Royal LePage Parksville Qualicum Beach Realty commitment to privacy.
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at Royal LePage Parksville Qualicum Beach Realty.
We strive to provide you with the best client service. To us, that includes treating you fairly and with respect.
This Privacy Code informs you of our policy on privacy, and tells you about the ways we ensure that your privacy and the confidentiality of your information are protected.
1. Collecting and using information
Either before or when we collect information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information before collecting information from third parties such as credit bureaus. Your information is also used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests.
2. Releasing information
We may provide your information to other persons:
- Where we have your consent.
- Where the other parties are our suppliers or agents who assist us in serving you.
- Where we are required or permitted to do so by law or applicable regulators.
- Where transfers of a business are involved.
3. Protecting information
We will protect your information with appropriate safeguards and security measures. We will retain your information only for the time it is required for the purposes we explain.
4. Providing information access and accuracy
We will give you access to the information we retain about you. We will make every reasonable effort to keep your information accurate and up-to-date.
5. Respecting and responding to your privacy concerns
In this Privacy Code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information, and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information. In this Privacy Code, we will explain how we fulfill each of these important principles.
Why we ask for your information
We ask you for your information to establish and serve you as our client.
We obtain most of our information about you directly from you. The information we ask for depends on which type of property you want. For every property or service we need your name, address, occupation and some identification. Here is whey we need some of the other information we ask you to provide.
- Social Insurance Number (SIN)
Your SIN is required for a deposit which earns investment income, in order to comply with the Canada Revenue Agency’s income reporting requirements.
Why we ask others for information about you
With your consent, we may obtain information about you from third parties, including through credit check.
Obtaining additional information about you from patties outside Royal LePage Parksville Qualicum Beach Realty helps us assess your eligibility for our propelties.
When we release your information
We are not in the business of selling customer lists or infomation to others. However, we may release your information to patties outside Royal LePage Parksville Qualicum Beach Realty in certain circumstances, which include:
- With your consent
We will release only the information required to identify you.
- For servicing purposes
We give a limited amount of infomation only as necessary, without your consent, to our suppliers and agents: for example manufacturers who provide goods and services to you through us.
- Where we are required or permitted to do so by law or applicable regulators
We must give information in response to a valid demand, search warrant or other or other legally valid enquiry or order. We may also disclose information to an investigative body in the case of a breach of agreement or contravention of law — this helps prevent fraud, money laundering or other criminal activity.
How we protect your information
We will protect your information with appropriate safeguards and security measures.
We have thorough security standards to protect our systems and your information against unauthorized access and use.
All our suppliers and agents, as part of their contracts with Royal LePage Parksville Qualicum Beach Realty, are bound to maintain your confidentiality and may not use the information for any unauthorized purpose.
When we provide information in response to a legal enquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.
All employees of Royal LePage Parksville Qualicum Beach Realty and free agents are familiar with the procedures that must be taken to safeguard customer information. And to us, protecting the confidentiality of your information is more than a procedure— it’s part of our jobs. It is specified in our employment agreements and regularly confirmed in writing.
We audit our procedures and security measures regularly to ensure that they are being properly administered and they remain effective and appropriate.
We retain your information only as long as it is required for the reasons it was collected.
The length of time we retain information varies depending on the nature of the information. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.
Your right to access your information
We will give you access to the information we have about you.
Most of this information is in the form of your transaction records with our brokerage services.
If you require other information, simply contact or forward a written request to the office where your contract is held. We will respond to your request within 30 days.
Keeping your information accurate
We will make every reasonable effort to keep your information accurate and up-to date.
Having accurate information about you enables us to give you the best
You can help by keeping us informed of any changes, such as if you move or change telephone numbers. If you find any errors in our information about you, let us know and we will make corrections immediately, and make sure they are conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.
Respecting your preference
We will explain your options of refusing or withdrawing consent to the collection, use or release of your information, and we will record and respect your choices.
In most cases you are free to refuse or withdraw your consent at any time. You may do so by contacting the office where your contract is held or by calling us at 1-800-224-5838 or 1-800-224 5906. We will explain your options and any consequences of refusing or withdrawing your consent, and record your choices.
Addressing your concerns
If you have any questions, concerns or problems about privacy, confidentiality or how a
request for information was handled, you can take the following actions. If you choose to
mail or fax us, please include your full name, address and telephone number.
Contact us in one of the following ways:
Telephone: 1-250-248-4321 or 1-800-224-5838
Mail: POBox 1059 PArksville BC V9P 2H1
We’ll work hard to provide an acceptable solution but if you are not satisfied, the Manager will become involved in the resolution of your problem or concern.
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business with you within Royal LePage Parksville Qualicum Beach Realty, whether over the Internet, on the telephone or at our offices.
We developed our Privacy Code brochure to inform you of our policy on privacy and tell you about the ways we ensure that your privacy and the confidentiality of our information are protected.
Many of you have questions about how we are handling the information we obtain from you when you visit our offices and how we use it.
Email comments. Questions or responses
When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email.
We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. We will not sell your email address to anyone outside Royal LePage Parksville Qualicum Beach Realty. We may use your email address to send you information we believe may be of interest to you. If you don’t want us to contact you by email you may tell us so at any time.
If you have asked us to put you on a email mailing list to provide you with certain information on a regular basis, or if we send you infomation about our services by email, you may ask us to remove you from the list at any time using the unsubscribe instructions provided with each email and on the site where you signed up.
Remember that email sent over the Internet is generally encrypted. Royal LePage Parksville Qualicum Beach Realty recommends that you use caution when forwarding free-format email messages to us and that you do not include confidential information in those messages, as they are not encrypted.